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i've only been with Maven since last year after joining Car2Go. i was charged an exorbant amount because i didn't properly end my Reservation. when i was aware of this, i immediately called Maven & the woman made me feel comfortable to let me know since this was an...
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2.2
I liked
  • Free gas
  • Insurance
I didn't like
  • Horrible customer serice
  • Taking monies that dont belong to them
#1445309
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Maven Drive - [Maven car accident]-Waste of Money

Hello my name is Matthew Nunes two weeks ago I was in a maven vehicle and I got into a car accident a driver slammed into the driver door as I was turning into my left lane . The AirBags didn’t even deploy could’ve been killed Now I feel as if I’m being robbed by maven because as a customer I’m paying 1,000$ monthly for the car which comes with insurance but now I’ve been in a accident they want me to pay for all damages / deductions also Remind you that when you get a vehicle they say it’s insured but when you get into a accident it’s all costs charged towards your account . Can Someone help me get into another maven vehicle without issues
1.9
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Website
#1439527
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THE BOTTOM IS WHAT I WROTE TO THE EMAIL THEY PROVIDED AFTER SPEAKING TO SEVERAL CUSTOMER SERVICE REPS WHO COULDN'T ANSWER NOT ONE OF MY QUESTIONS Hello: I am trying to figure out why my membership aggrement was cancelled. When I call on the phone they said I had a...
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3.2
I didn't like
  • Customer service
#1423787
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I been using maven for several months spending money weekly with them. I recently rented a car with them and notice that there was marijuana crums all over the floor mat; it wasnt alot so i just shaked it off outside and then drove to pick up my kid. I noticed on my...
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1.0
#1412772
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Maven Drive - ***

Ive been calling about the same issue for two months and keep getting the run around and today was told that they wouldnt close out my account so that i can move my license to my other account.
#1403825
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Maven Drive - Poor customer support

Two days trying to get help with a billing issue. Ignored for an entire day and when contacted they basically demanded I had the money ready and then they charged me a fee when if I could have got hold of them on the first day it should have been sorted.
#1399572
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Maven Drive - Log in and account issues.

Ive contacted maven numerous times regarding my account and the problem still hasn't been resolved.
#1399302
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Maven Drive - The worst rental car

Maven Drive - The worst rental car
Please, don’t rent e car from this company, you will be sorry. This company make money by lien to you when you are late and charge you $50 to be 5 minutes late.
1.1
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Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
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Price Affordability
Product or Service Quality
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Website
#1383778
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Maven Drive - My experience was good

Got locked out just now. My issue was resolved and yes i contacted them
5.0
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Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
#1311304
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Out of the blue, I get an email from Maven informing me that they are cancelling my account. I had been signed up for over 6 months with everything verified and ok'd. I have an excellent driving record. I contacted them by email and asked for an explanation. Received...
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1.0
I liked
  • Nada
I didn't like
  • No contact phone number
  • Inaccessibility or non-existence of an actual maven employee
  • Inaccessibility or non-existence of an actual maven entity
#1309451
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